Making calls
Our guide to making a call

Messages
You may receive several messages on your mobile phone screen, such as “number not allowed”, “blocked call”, or even “invalid number”. Following this, the mobile phone screen may display “sending message”.

ALL THESE NOTIFICATIONS ON YOUR SCREEN ARE PERFECTLY NORMAL and they are a side product of the unique method we use to connect calls on our network.

Managing your account
When you receive your SIM, if you haven’t already registered, don’t forget to register your details on the website. This will enable you to top up your account, get account balances, see your call history, and update your profile. This will also enable us to keep you updated you on all service upgrades.

Go to www.roamcell.com and click on LOG IN. You then type in your username and password you chose when you registered, then click on Submit.

Topping up your account
Because Roamcell is a Pay As You Go service, there are no yearly contracts, connection or activation fees. You simply pay in advance by topping up your account and credit will be deducted from your account when you make a call, send a text or use another chargeable service.

You can Top Up your æther mobile account with credit online. Log on to your account at www.roamcell.com and click on Top Up.  You can add credit to your account 24 hours a day, 7 days a week.

Checking your account balance
Before every call you make you will automatically be notified by SMS with your remaining account balance.

To check your account using your handset, simply dial *108*# and you’ll get a message telling you how much credit you have. If you have access to the internet and have activated your account, you can log into your account via our website, www.aether-mobile.com and click on LOG IN.

Viewing your Call History
You can manage your account online at www.roamcell.com which puts you in control 24 hours a day, 7 days a week. As well as being able to Top Up your account with credit you can also view your recent call details.

Text messages
The User Guide for your mobile handset will contain full instructions about how to send text messages.

All text messages must be dialled using the International format including + symbol prefix. For example, to send a text to 00 44 787 222 8000 you would send to + 44 787 222 8000. If you don’t remove the leading ‘00’ or use a ‘+’, the message sending will fail.

Troubleshooting
Go to www.roamcell.com and select the HELP section for FAQ and answers. Your User Guide explains how to use the service effectively.

Voicemail
Setting up voicemail is easy and can be received anywhere in the World*. An inbound caller will be directed to voicemail if you don’t answer within 30 seconds** or if your phone is switched off. To retrieve your voicemail, you need to dial
*151*#. To contact voicemail, you have these options:
*151*# Access messages (plays in the order of last received) *122*# turns voicemail on
*122*# Sets the time interval before phone diverts to voicemail e.g. dial 12245 and call will divert voicemail after 45 seconds. The default setting is 30 seconds
*125*# Check settings (indicates your current voicemail settings)

Customer support
We are committed to providing the best possible customer support.
Contact us via: E-mail – This e-mail address is being protected from spambots. You need JavaScript enabled to view it
From your phone – dial *100*#
Talk to us on +44 (0) 871 279 0099 

We will endeavour to reply to emails as quickly as possible.

How do I unlock my handset?

1. Search online for a company able to supply you with a code.  There will be a small fee for this. Just type in ‘mobile unlock codes’ in any search engine for a list of companies. We do not have a specific unlocking partner for this service.

2. Visit a local phone unlocking shop or a local mobile phone retailer.  We suggest you call in advance to ensure they are able to unlock your specific model.

3. Contact your mobile operator directly and ask them to supply a code. This does tend to be more expensive than the other options listed and you might have to send your phone away to be unlocked.

Once your handset is unlocked you will be able to insert the Roamcell SIM into your phone any number of times, enabling you to make massive savings on your mobile phone bills, every time you travel abroad!

This is NOT an illegal process.

Thank you for choosing Roamcell and we hope you enjoy using the service!